Effective Date: March 7, 2026 · Lightseekers Media Private Limited
Please read these Terms of Service ("Terms") carefully before using ReputeOS. By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, do not use the service.
These Terms constitute a binding legal agreement between you ("User", "you") and Lightseekers Media Private Limited ("ReputeOS", "we", "us").
ReputeOS is an AI-powered B2B SaaS platform that enables PR consultants, agencies, and communications professionals to discover, diagnose, position, express, validate, and protect the reputations of their clients ("the Service").
The Service is available on subscription plans described at reputeos.com/pricing. Feature availability depends on your active plan.
You agree to use ReputeOS only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to suspend or terminate accounts that violate these terms without notice or refund.
Plans: ReputeOS offers Starter, Solo, Agency, and Enterprise plans, sold as one-time annual purchases. There is no monthly subscription, no recurring billing, and no auto-renewal. Prices are displayed in INR at reputeos.com/pricing.
Free Trial: New accounts receive a 14-day trial on the Solo plan. No credit card is required. The trial is intended for full product evaluation before purchase. To continue using the Service after day 14, you must purchase an annual plan.
Billing: Annual plans are billed once at the start of the term and grant access for 12 months. All payments are processed via Razorpay (RBI-regulated, PCI DSS Level 1 compliant). You authorise us to charge your selected payment method through Razorpay for the plan you have purchased.
Scan Credits: Each plan includes a defined annual scan allowance. Unused monthly allowance within the term does not roll over. Top-up credit packs purchased separately remain valid indefinitely but are not refunded.
Price Changes: Future price changes are not retroactive. Purchases completed before any price change continue at the price agreed at the time of purchase.
Cancellation: Because there is no recurring billing, "cancellation" simply means you choose not to renew at the end of the 12-month term. There is no pro-rata refund for unused time.
Refunds: Annual plans are non-refundable after purchase. See our Refund Policy for the narrow exceptions where refunds are available (service failure on our side, wrongful charges, unauthorised use of your payment method).
ReputeOS, its software, algorithms, design, brand, and LSI methodology are owned by Lightseekers Media Private Limited. You receive a limited, non-exclusive, non-transferable licence to use the Service during your subscription.
You retain all rights to the content you create using ReputeOS (posts, reports, analyses). You grant us a limited licence to process your inputs to deliver the Service.
You represent and warrant that you have all necessary rights and consents to input your clients' data into the platform.
Content generated by our AI tools is provided to you for your use. You are responsible for reviewing, editing, and ensuring any published content is accurate and compliant with applicable laws.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you also agree to the Privacy Policy.
You are the data principal for your own personal data and the data fiduciary for your clients' data that you upload to the platform. You warrant compliance with the DPDP Act 2023 in your collection and use of client data.
ReputeOS provides analysis, insights, and AI-generated content as tools to assist reputation management professionals. We do not guarantee specific outcomes, LSI score improvements, media coverage, or business results.
We aim for 99.5% uptime but do not guarantee uninterrupted service. Scheduled maintenance, third-party API outages, and force majeure events may cause downtime. We will communicate planned outages in advance where possible.
To the maximum extent permitted by Indian law, our total cumulative liability to you for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 3 months preceding the claim.
We shall not be liable for indirect, incidental, consequential, or punitive damages including lost profits, data loss, or reputational harm.
The Service integrates with third-party APIs (Razorpay, LinkedIn, SerpAPI, OpenRouter, etc.). Your use of those services is governed by their respective terms. We are not responsible for their availability, accuracy, or changes to their pricing.
These Terms are governed by the laws of India. Any disputes shall first be attempted to be resolved through good-faith negotiation.
If negotiation fails within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual consent. The seat of arbitration shall be Mumbai, Maharashtra. The language of arbitration shall be English.
The courts of Mumbai shall have exclusive jurisdiction for any matters not subject to arbitration.
Either party may terminate the agreement with 30 days' notice. We may suspend or terminate your account immediately for material breach of these Terms, non-payment, or if required by law.
Upon termination, your access ceases and your data will be retained for 90 days before deletion, during which you may export your data. After 90 days, all data is permanently deleted.
We may modify these Terms at any time. We will notify you via email at least 14 days before material changes take effect. Continued use after the effective date constitutes acceptance. For minor changes (typo fixes, clarifications), we may update without notice.
Legal questions: legal@reputeos.com
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