Effective Date: April 29, 2026
Plain English: ReputeOS is sold as a one-time annual purchase. Once you complete the purchase and gain access to the platform, the engagement is non-refundable. Our 14-day free trial exists so you can fully evaluate the product before paying. Narrow exceptions for service failure and wrongful charges are detailed below.
This policy explains the basis on which ReputeOS is sold, when refunds are and are not available, and the narrow safety-hatches required by Indian consumer protection law. It complies with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000.
Once you complete the purchase of an annual plan, a scan credit pack, or any one-time add-on (including Shield Pro), the purchase is final and non-refundable.
The reason this is the standard is structural to the product: ReputeOS delivers information goods. A discovery scan produces a 25–35 page intelligence report drawn from 60+ sources. That report is the value, and once it is delivered, it cannot be returned or revoked. A refund after a delivered scan would mean the buyer keeps the information and the seller absorbs the full cost of producing it. We have priced the product on the assumption that this exchange is final.
The 14-day free trial — full platform access, no card required — exists precisely so you do not have to commit blind. Use it.
Indian consumer protection law requires us to provide remedies in three specific situations, regardless of any "no refund" stance. We agree, and the cases below are the only grounds on which we will issue a refund:
If the platform is unable to deliver the core service due to a fault attributable to us — and we are unable to fix it within 7 calendar days of you raising the issue in writing — you are entitled to a full refund of the affected purchase. "Core service" means: the discovery scan engine, LSI calculation, content generation, or report export.
Temporary upstream outages (third-party APIs such as SerpAPI, OpenRouter, Firecrawl, BSE/NSE feeds) are not service failures within this clause unless they last more than 48 continuous hours and prevent all platform usage. In such cases we restore consumed scan credits automatically.
If you were charged in error — duplicate billing, technical glitch, charge after a confirmed cancellation, or any amount you did not authorise — we will refund the wrongful amount in full within 7 business days of verifying the charge.
If your card or payment method was used to make a purchase without your consent, contact us immediately at billing@reputeos.com and notify your bank / Razorpay. We will cooperate fully with the investigation and refund verified unauthorised charges.
For clarity, the following are not grounds on which we will issue a refund. By completing a purchase you acknowledge each of these:
You may stop using ReputeOS at any time. Because there is no recurring billing, "cancellation" simply means you choose not to renew at the end of the 12-month term. There is no pro-rata refund for the unused remainder of the term.
To export your data before the term expires:
Settings → Account → Export All Data
After the term ends, your data is retained for 90 days, then permanently deleted. You may purchase a new annual plan at any time to reactivate.
Email billing@reputeos.com with:
We will respond within 2 business days. Approved refunds are processed via Razorpay within 5–7 business days and appear on your statement within 7–10 business days, depending on your bank or card network.
If you believe a charge is incorrect, contact us first under §6 before initiating a chargeback with your bank or Razorpay. Most billing issues are resolved within 48 hours. Chargebacks initiated without first attempting resolution, or chargebacks later determined to be invalid by the card network, may result in account suspension and recovery of legal costs.
The 14-day free trial provides full access to the Solo plan with up to 1 discovery scan. Trial accounts that are not converted to paid plans by day 15 are downgraded to read-only access and deleted after a further 30 days unless purchased. The trial is non-renewable per email address.
We may update this policy from time to time. Material changes will be notified in-product and via email to active users at least 14 days before they take effect. Changes are not retroactive — purchases completed before the effective date are governed by the policy in force at the time of purchase.
This policy is governed by the laws of India. Any dispute arising out of or relating to this policy is subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra. The parties will attempt to resolve any dispute through good-faith negotiation for 30 days before commencing formal proceedings.
Our principle: we would rather lose a sale than have an unhappy customer who paid first and discovered the problem after. The 14-day trial is built into the product for exactly this reason. Please use it.
For pricing details, see /pricing. For overall service terms, see /terms. For data handling, see /privacy.
© 2026 Lightseekers Media Private Limited. All rights reserved.